Senior Customer Service Agent - Transport & Logistics
____ UNITY _____ INTEGRITY _____ INNOVATION _____
About Us
At TIG, we're more than just a workplace; we're a community.
We believe in fostering a supportive, collaborative, and high‐performing culture where everyone can thrive.
Established in 2001, TIG Freight Management is one of Australia's leading providers of total freight management and logistics solutions.
What We Offer
* Hybrid Working Arrangements
* Employee Assistance Program
* Free undercover parking
* Company Paid Parental Leave
* Novated Leasing
* Flexible Working Arrangements
* Team Socials
* Monday to Friday shift – 09:00 - 17:00
* Our office is close to public transport and great coffee
About the Role
As a National Freight Investigator, you will support your dedicated portfolio of customers and follow up and resolve their enquiries, whilst keeping them in the loop on a regular basis.
We stand out due to our response times and proactive follow‐up back to our customers.
LOVE us!
Enquiries Mostly Relate To
* Delivery ETAs
* Short and damaged freight
* Monitoring of urgent consignments
A Day in the Life
* Lodge enquiries, bookings and provide quotes
* Provide tracking and tracing information to clients and customers via phone and email
* Generate consignment paperwork for customers
* Assist customers in determining the best carrier for their request
* Repeat lodging enquiries, bookings and providing quotes
About You
* You want career stability
* You want a well paced, friendly working environment
* You're known for your great customer service ethic
* You're thorough and keep great, detailed notes in the system
These roles don't come up often and they're for people who want a stable, fun and happy place to be.
If you enjoy building long lasting relationships with your customers and love being the 'go to' person, we want to hear from you.
We'd love to hear from you!
Job Application Questions
* What statement best describes your work rights in Australia?
* We are based in Hawthorn East – does this location suit you to commute to?
* Tell us about your call centre style customer service experience in handling inbound calls and record keeping.
* What interests you about TIG and this role?
* Culture is important to us – what would you bring to our vibe?
* What are your salary expectations in this role?
* What notice period would you need to provide, if successful?
* Were you referred to us by a TIG employee – who do we thank?
* What questions do you have that we can answer for you?
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