After Hours Support Specialist
We are seeking a highly skilled After Hours Support Specialist to provide seamless support and quick responses to workforce needs during non-business hours.
* Manage incidents, maintain clear communication, and ensure all activity is recorded.
* Respond to after hours incidents and emergencies with professionalism and poise.
* Comply with NDIS Practice Standards by implementing best practices in incident management.
* Support project work, data collection, and reporting with attention to detail and quality.
* Assist with training related to after hours practice, fostering a culture of continuous improvement.
* Maintain open lines of communication with key stakeholders, ensuring transparency and trust.
This role requires someone who remains calm under pressure, knows when to escalate, and is confident using systems. As a remote role, it offers flexible after hours work structure and various benefits including salary packaging, meal/entertainment card, fitness passport access, and ongoing training & development opportunities.