Apply now Job no: 987
Work type: 38 HOUR WK - NOT ROSTERED
Location: SUNSHINE COAST
Categories: Customer Support
Manage complex claims end-to-end, using expertise to deliver strong outcomes for intermediated customers.
Key priorities
* Manage 80–100 complex property and SME claims end-to-end.
* Ensure timely resolutions and optimal financial outcomes.
* Investigate and adjust large, complex claims.
* Build strong relationships with brokers, adjusters, and suppliers.
* Set accurate reserves and ensure full regulatory compliance.
* Proactively manage risk and seek continuous improvement.
* Follow all WHS policies and contribute to a safe workplace.
* Support a strong risk culture within the team and business.
About you
Experience & Knowledge
* 5+ years' experience managing home, landlord, and SME claims.
* Strong knowledge of relevant legislation and industry best practice.
* Understanding of general insurance and broker environments.
* Commercial thinker with strong problem-solving skills.
* Proven customer service experience in a complex industry.
* Self-motivated with excellent time management and organisation skills.
Ways of working
This role can be remote for the right applicant.
Youi offers a hybrid model: in-office Tuesday to Thursday, remote Mondays and Fridays. This role can be based at any three of our locations. Sippy Downs, Brisbane or Sydney
Why Youi
At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we're growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you're ready to make a difference, join us!
* Work-Life Balance – 22 days of leave (including your birthday), paid volunteer day, and onsite wellness services.
* Wellbeing – Free fitness classes, bike hire, onsite health checks, and a 24/7 employee assistance program. Enjoy social sports, virtual health challenges, and two onsite cafés.
* Financial Perks – 15% insurance discount, retail deals, free footy tickets, and financial wellbeing & health insurance consults.
* Growth & Recognition – Career progression, paid study leave, and an award-winning reward & recognition program.
As a Circle Back Initiative member, we commit to respond to every application.
* Our Internal Talent Acquisition team handles all hiring, and we don't accept unsolicited resumes sent to hiring managers.
Advertised: 25 Feb 2026 E. Australia Standard Time
Applications close: 25 Mar 2026 E. Australia Standard Time
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