Senior Observability Leader
We are seeking a highly skilled and experienced Senior Observability Leader to join our team. This role is pivotal in driving the shift from reactive to predictive technology management using advanced tools and data.
The successful candidate will be instrumental in designing, building, and running the Observability practice as part of Network Secure Services. You will lead the Level 3 Observability team in delivering exceptional service to our customers.
* Lead service delivery and drive adoption of observability tools such as Splunk, App-D, Elastic, OTEL
* Enable AI-Ops and optimise data use to improve customer experience
* Ensure KPI achievement and high satisfaction across enterprise technology domains
* Manage L3 support, tools, ML Ops, onboarding, L2 support, product management, and analytics
* Work towards shifting from reactive to predictive technology management using advanced tools and data
* Improve customer experience through effective service delivery and tool adoption
You will bring a wealth of technical expertise with Splunk, App-D and Elastic, OTEL. Your leadership skills have been honed over 3-5 years leading technical teams. Your background in Service Delivery Management and AI-Ops will be highly valued. Project Management skills and Commercial Acumen would be advantageous in this role.
* Strong technical expertise with App-D, Elastic and Splunk, OTEL
* At least 3 years experience leading technical teams
* Experience in Service Delivery Management and AI-Ops is desirable
* Project Management skills are advantageous
* Commercial Acumen is beneficial
* Ability to drive adoption of observability tools (Splunk, App-D, Elastic, OTEL)
* Capability to enable AI-Ops and optimise data use
What We Offer
We offer a range of benefits to support your career growth and well-being. These include:
* A competitive salary package
* Flexible work arrangements to help you achieve a greater work/life balance
* Tailored learning and development opportunities to help you grow your career within the bank
* Opportunities to 'give back' to the community by getting involved in our many volunteering initiatives