EBOS Healthcare is a division of the EBOS Group. With over 5,700 employees in 133 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.
The opportunity
The purpose of the Customer Service Representative - Onelink is to deliver exceptional customer service to Onelink customers (and internal customer groups) with the adherence of clearly defined customer service processes, particularly in responding to customer enquiries accurately, efficiently and in a timely manner.
What you will do
Fulfil customer expectations in line with Onelink contracts and strategies. E.g., Incoming, and outgoing communications with customers, including but not limited to; email, fax, web (online) and telephone.
Ensure Onelink inbound customer contacts regarding order inquiries, order placement and general product questions are dealt with in a proficient and professional manner.
Compose accurate, prompt, and appropriate replies to all Onelink customer contacts about customer orders, stock orders, nil supply, or delays.
Review Onelink orders for accuracy and confirm or correct customer orders prior to entering them into the system in line with delivery timeframes, VIC / WA Gov guidance and customer expectations (Acumen/ EPI).
Maintain and update information within the customer service database (Acumen/ EPI) including the follow up of all open customer queries.
Adhere to procedures regarding breaches (credits & returns), new accounts (opening), to ensure timely resolve and set up for Onelink customers.
Make necessary changes to customer accounts as requested within set guidelines (KPI's and agreed contract terms) and as per business procedures.
What we are looking for
Someone who lives the EBOS values of quality, integrity, and trust.
Value and variety – Connecting Communities to Care.
Ensure compliance with the Company's health and safety policies and procedures.
Strong relationship building skills with both internal and external contacts.
Benefits
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.
Other benefits include:
We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).
Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out to
. We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.
How to apply
If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please click 'APPLY' now and submit your application.
Pre-employment checks may be required and will be discussed with the successful candidate.
We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.
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