Love helping people plan unforgettable events? Join our friendly Sydney-based team (WFH) and help clients celebrate on our iconic harbour.
Applicants must live in New South Wales (Sydney preferred), have full, unrestricted work rights in Australia, and native or bilingual English fluency required.
About Us:
Sydney Harbour Days is a growing, locally owned boat hire agency with a reputation for 5-star service and unforgettable experiences. We help people celebrate on the harbour, from milestone birthdays and corporate cruises to uni events and New Year’s Eve parties, offering 160+ boats for private charter.
We’re known for our quick response times, positive and helpful team, and genuine approach to customer service. As we grow, we’re looking for a new team member to join us remotely and help keep things running smoothly behind the scenes. You’ll work closely with a passionate team that values clear communication, genuine connection, and a valuable laugh along the way.
About the Role:
We’re on the lookout for a warm, detail-oriented Sales & Customer Service Representative to support our bookings and client communication - from the comfort of your home office.
This role is ideal for someone highly organised who genuinely enjoys client communication, thrives on building relationships over the phone and via email, and takes pride in delivering thoughtful, responsive service.
Key Details:
- Hours: Remote role (35-38 hours/week)
- Future: Option to transition into a permanent position for the right person
- Flexibility: Occasional Saturday work (a few hours) on a rotating roster, especially during peak periods
Important:
Only NSW-based (Sydney preferred) applicants with full, unrestricted work rights in Australia will be considered.
Fluent English (native or bilingual level) is a must.
Strong knowledge of Sydney Harbour, local wharfs, key landmarks, and tourist attractions is essential.
Who You Are:
- 1-3 years of experience in sales, events, hospitality or tourism
- A clear, friendly communicator with excellent written English (grammar and tone) and phone etiquette
- Organised, detail-oriented, and confident managing multiple tasks at once
- Calm, solutions-focused, and genuinely enjoys helping people
- Comfortable working independently as part of a fast-growing remote team
- Available for occasional Saturday shifts as part of a rotating roster
Bonus Points For:
- Experience using HubSpot, XERO, or similar tools
- Past experience in Sydney's boat hire or tourism industry
Why You’ll Love It Here:
Friendly, supportive team that values quality and creativity
Remote setup with a Sydney-focused client base – feel connected without the commute
Casual flexibility with consistent hours
Make an impact in a fun, growing business where no two days are the same
Help clients celebrate special moments on Sydney Harbour
We’d love to hear from you! Please apply with your resume and a short cover letter telling us a bit about yourself and why you'd be a great fit.
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📌 Customer Service Representative | Sydney Boat Hire Agency | Remote
🏢 TEK TRAVEL GROUP
📍 Bendigo