Production Scheduler Opportunity
We are seeking a skilled Production Scheduler to join our team at our manufacturing site. In this pivotal role, you will plan and schedule work based on manufacturing capacity, ensuring smooth production flows, efficient use of resources, and that customer commitments are met.
You will be part of a professional, supportive team where customer service is at the forefront of every interaction. This fast-paced role requires confidence in customer interactions, including managing difficult conversations and troubleshooting solutions to production constraints and timings.
Key Responsibilities:
* Schedule orders for manufacture and delivery to meet customer commitments.
* Maintain production schedules, ensuring timely order completion based on customer demand, material availability, and capacity constraints.
* Proactively plan factory production and logistics, working closely with sales, production, and logistics teams.
* Communicate lead-time changes and address capacity issues, keeping all stakeholders informed.
* Attend production meetings, report on non-completed items, and discuss any changes to lead-times.
* Support the Logistics Manager to ensure delivery teams represent the brand with pride and meet quality and service standards.
* Anticipate and resolve day-to-day issues, complete root cause analyses, and take corrective actions.
About You:
* Strong customer service and administration skills with previous rostering/scheduling experience advantageous.
* Agile, methodical, and highly organised, with the ability to multi-task and prioritise.
* Excellent interpersonal skills, able to adapt communication style to suit builder customers and be assertive when needed.
* Pragmatic approach to problem-solving and quality customer service.
* Ability to work calmly and efficiently under tight deadlines in a rapidly changing manufacturing environment.
* High attention to detail and accuracy in data entry.
* Competency with MS Suite and ability to quickly learn in-house systems.