Technical Support Manager – SaaS PlatformSiteSee Brisbane City, Queensland, AustraliaTechnical Support Manager – SaaS PlatformSiteSee Brisbane City, Queensland, AustraliaDirect message the job poster from SiteSeeLocation: Australia (Remote or Hybrid)Type: Full-TimeAbout SiteSeeSiteSee is an innovative Australian SaaS company leading the transformation of the global telecom and infrastructure sectors. Our AI-poweredNexDT digital twin platformenables real-time audits, structural simulations, and smarter asset management for tower operators around the world.We’re scaling rapidly from a focused client base into global markets. This is your chance to join at a pivotal stage—where your work will shape the future of support and service delivery at SiteSee.The OpportunityWe’re looking for a proactive, technically capableTechnical Support Managerto take ownership of our support operations. You’ll lead the day-to-day running of the support desk, manage SLA-based escalations via Jira, and collaborate with product, delivery, and engineering teams to ensure client success.This is a build-and-grow role—with the opportunity to lead a team in Australia or offshore as our footprint expands.Key ResponsibilitiesManage SiteSee’s support desk operations using Jira and associated tools.Classify, triage, and escalate technical issues aligned with SLA tiers (Levels 1–3).Improve workflows, documentation, and our internal knowledge base.Liaise between customers and internal teams for issue resolution and continuous improvement.Analyze support data to identify trends and product improvement opportunities.Assist with platform go-lives and new client onboarding from a support perspective.Recruit and lead additional support resources as needed (onshore/offshore).What You’ll Bring5+ years in SaaS/cloud platform support, with 1+ years in a team leadership role.Experience with support platforms like Jira and Confluence.Strong troubleshooting skills and understanding of technical SaaS environments.Familiarity with AI or digital twin platforms (a plus, not essential).Excellent communicator with strong customer empathy and attention to detail.Ability to operate effectively in a fast-paced, scaling startup environment.Comfortable collaborating across time zones with distributed teams.Why Join SiteSee?This is your opportunity to:Get in early at a fast-growing, globally expanding tech company.Make a visible impact on product, process, and customer satisfaction.Grow into a leadership role and build your own team from the ground up.Work with smart, committed people in a collaborative, innovation-driven environment.Ready to Apply?Send your CV and LinkedIn profile and a brief note to our recruitment partner Known Recruitment. elliott@knownrecruitment.com.auSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesTelecommunicationsReferrals increase your chances of interviewing at SiteSee by 2xSign in to set job alerts for “Technical Support Manager” roles.Brisbane, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 4 days agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia A$180,000.00-A$250,000.00 1 week agoBrisbane, Queensland, Australia 2 weeks agoSystems Implementation Specialist ( POS)Brisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoClient Success Manager Practice Lead, Utilities and ResourcesBrisbane, Queensland, Australia 1 week agoFortitude Valley, Queensland, Australia 2 days agoService Delivery Manager - Cyber SecurityBrisbane, Queensland, Australia 2 weeks agoSenior Manager, Data & Analytics TechnologyBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 11 hours agoCrestmead, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 2 weeks agoBrisbane City, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 day agoQuantum Solutions Manager, Climate Research CenterBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 12 hours agoBrisbane, Queensland, Australia 1 day agoManager Data Governance and Assurance Framework InitiativesBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia A$1,100.00-A$1,200.00 3 weeks agoBrisbane, Queensland, Australia 2 weeks agoCustomer Advisor- Customer Support Team | Flexible locationsBrisbane City, Queensland, Australia 10 hours agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 week agoWe’re unlocking community knowledge in a new way. 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