The Salesforce Technical Consultant is responsible for the design, configuration, and technical delivery of Salesforce solutions that meet complex business requirements. You will work closely with customers, functional consultants, and architects to translate business needs into robust, scalable technical solutions - with deep expertise across the Salesforce platform, particularly Service Cloud.
Key Responsibilities:
Solution Design & Technical Delivery
* Design and build scalable Salesforce solutions aligned to business requirements, including flows, custom objects, integrations, and service automation
* Translate functional requirements and user stories into technical designs, configuration specs, and build artefacts
* Define solution options, trade-offs, and technical assumptions, clearly communicating these to both technical teams and customer stakeholders
* Ensure solutions adhere to Salesforce best practices, platform governance, and security standards
* Act as a trusted technical advisor across Salesforce Service Cloud and Core platform capabilities
* Support presales activities including technical discovery, effort estimation, solution shaping, and architecture walkthroughs
* Align technical solution design with customer objectives, success measures, and platform capabilities
* Contribute to proposals, statements of work, and high-level technical designs where required
Delivery
* Lead and contribute to hands‐on delivery across projects, working directly with customers, functional consultants, and technical architects
* Participate in solution playbacks and technical reviews to ensure on‐time, on‐budget, and quality delivery
* Work within Agile or structured delivery frameworks, managing build tasks through to UAT support and go‐live
About You (Skills & Attributes):
Must‐Have
* 5+ years of Salesforce experience with a strong technical focus (configuration, automation, integration)
* Hands‐on Service Cloud experience is essential - including Case Management, Entitlements, Omni‐Channel, Knowledge, and service automation
* Experience translating business requirements into technical designs and Salesforce build artefacts
* Strong ability to communicate technical concepts clearly to both technical and non‐technical stakeholders
* Excellent documentation skills - solution designs, technical specs, data models, and delivery artefacts
Desired Qualifications
Nice‐to‐Have
* Salesforce Voice (Service Cloud Voice) - experience configuring CTI integrations, Amazon Connect, call routing, and real‐time transcription is highly valued
* Salesforce Admin hands‐on configuration experience across complex orgs
* Experience with Salesforce integrations (REST/SOAP APIs, MuleSoft, or middleware platforms)
What's in it for you at Kytec?
Your benefits and working environment include:
Why you'll enjoy working here
* Hybrid working environment – flexibility to balance office collaboration with working from home
* Sleek new office space – including a rooftop balcony for fresh air, pro coffee machine, luxe end of journey facilities.
* Social club and team events – regular opportunities to connect beyond project work, think Supper club at the bougiest restaurants, Kickboxing, Virtual Reality, Escape Rooms, Vineyards, Cooking‐classes and more!
* Supportive, people‐first culture – where your growth and contribution matter
* End‐to‐end customer impact – work on meaningful transformation that drives real outcomes
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