About the Role
We are seeking an experienced customer service professional to join our team as a Premier Customer Service Officer.
This is a key role that involves delivering exceptional support to elite customers, managing multi-channel enquiries and ensuring compliance with procedures.
Key Responsibilities:
* Deliver tailored, high-quality service to premium customers via various channels.
* Manage customer complaints and issues in a proactive and solution-focused manner.
* Promote value-added services and drive e-commerce adoption.
* Collaborate with internal stakeholders to resolve service issues and improve customer satisfaction.
Requirements:
* Strong customer service skills with excellent written and verbal communication abilities.
* Ability to manage multiple tasks and work effectively under pressure.
* Experience using Microsoft Office and digital communication tools.
* Collaborative mindset and attention to detail.
Benefits:
* Flexible working arrangements to suit your lifestyle.
* Award-winning benefits package including discounted car parking, additional leave days and annual health checks.
* Opportunity for career development and advancement within the company.
* Diverse and inclusive work environment with a strong focus on employee well-being.