Join to apply for the Customer Service Administrator role at KONE1 week ago Be among the first 25 applicantsJoin to apply for the Customer Service Administrator role at KONEGet AI-powered advice on this job and more exclusive features.Great benefits and remuneration - Base + 12.5% super + bonusWork with industry-leading products and technologyFree Parking & Gym access onsiteGreat benefits and remuneration - Base + 12.5% super + bonusWork with industry-leading products and technologyFree Parking & Gym access onsiteAt KONE, you'll find innovation that goes somewhere.We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.Our work will take you in different directions.KONE is seeking a dedicated Customer Service Administrator to join our dynamic team in Mascot, Sydney. Our team is committed to delivering exceptional service to both internal and external customers, ensuring timely and efficient support. You will provide administrative support for salespersons and supervisors, enabling them to maximise the time spent with customers.What will you be doing?Support sales staff with contract creation for new maintenance contractsProcess maintenance contract cancellation requests and inform Billing Administrator when invoice cancellation or credit note creation is requiredCarry out data checks and quality audits for new contractsAssist in contract and sales order creations for tendersTake ownership of customer queries and follow up to get a resolutionSupport customer data maintenanceProvide reports for key accountsManage safety and site access documents of site personnelWhat are we looking for?Previous experience working in a fast-paced customer service environmentPassion for providing excellent customer service is essentialAttention to detail following procedures and guidelinesExcellent communication and interpersonal skillsOrganisational skills and an ability to effectively prioritise tasks with deadlinesSound computer skills including proficiency with Microsoft Office suiteProfessional and confident manner to liaise directly with clients - internally and externallyPositive, pro-active and solution focused attitudeSAP, Salesforce system knowledge is advantageous but not essentialThere’s so much more to KONE than you may realise.The breadth of our business means career pathways both local and abroad. You’ll be inspired by what’s possible, using each new experience as a steppingstone to where you want to go.Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.This role is being sourced directly by KONE. We respectfully request no agency approaches.At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.Read more on www.kone.com/careersSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesIndustrial Machinery ManufacturingReferrals increase your chances of interviewing at KONE by 2xSign in to set job alerts for “Customer Service Administrator” roles.Sydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 2 weeks agoCoordinator Contact Centre and Customer ExperienceBankstown, New South Wales, Australia 4 days agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 12 hours agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$70,000.00-A$80,000.00 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 4 weeks agoCustomer Service Representative | SydneySydney, New South Wales, Australia 4 days agoCustomer Service Representative - Sydney, AustraliaSydney, New South Wales, Australia 2 weeks agoCustomer Service and Logistics CoordinatorSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 month agoPymble, New South Wales, Australia A$65,000.00-A$75,000.00 2 weeks agoSydney, New South Wales, Australia A$90,000.00-A$120,000.00 3 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoArtarmon, New South Wales, Australia 2 weeks agoCustomer Service Contact Centre Representative - Full Time, Hybrid OpportunityFrenchs Forest, New South Wales, Australia 23 hours agoCastle Hill, New South Wales, Australia 3 weeks agoCustomer Service Administrator - Project Home BuilderRegional Customer Service & Client Relations SpecialistSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. 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