Make a meaningful impact supporting families with clarity and care in this Customer Care Consultant role.
You'll play a vital role in helping families make informed decisions during some of life's most significant moments.
About the Role In this frontline phone-based role, you'll handle inbound enquiries from customers and conduct outbound calls to warm leads.
You'll provide clear, compliant information, qualify interest, and schedule appointments for our consultants.
This is a relationship-driven position combining customer care, empathy, and a proactive sales mindset.
What You'll Do Inbound Enquiries Respond to phone, email, and web enquiries with care and professionalism Explain prepaid funeral options in a clear, compliant, and supportive way Outbound Calls Contact customers who have previously engaged with our locations or partners Qualify interest and nurture leads with an empathetic approach Appointment Scheduling Book appointments for prepaid consultants using scheduling tools Ensure smooth coordination and strong attendance rates Customer Experience