About Customer Success Trainer Position
">
We are seeking a highly skilled Cross-Functional Training Specialist to join our team. In this role, you will provide training and support to customers on our Venue Management Systems.
The ideal candidate will have prior industry experience in gaming venues and a strong understanding of operational activities, including cash flow management and digital content management.
* Main Responsibilities:
* Provide on-site training and support to customers on our systems and applications
* Develop structured training courses and supporting documentation
* Develop and maintain strong customer relationships
* Manage customer inquiries and ensure all information is logged in Salesforce
* Assist with Operational Acceptance Testing (OAT) on new and existing products
* Work with sales on new bids and tenders
* Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of company products
What We're Looking For
* Epic customer service skills
* A love for helping people and an appetite to learn
* Knowledge of casino and/or club operational procedures and gaming knowledge is highly desired
* Advanced knowledge of Microsoft Word, Excel, and PowerPoint
* Experience in venue promotions, including building promotions, marketing, draws and use of a kiosk would be highly regarded
* Hands-on experience in the delivery of formal training programs
* Exceptional presentation, organizational, oral, and written communication skills, including the ability to write training and procedural documentation
* Demonstrated ability to work collaboratively and with a team
* Proven application/technical training experience ideally within the gaming environment and in particular, cash-flow analysis and reconciliation procedures
Benefits
* A flexible work environment with a hybrid model that allows for both remote and on-site work
* The opportunity to work with a dynamic team and contribute to the growth and success of our company
* A competitive salary and benefits package
* The chance to develop your skills and career in a fast-paced and ever-changing industry