Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
Home Loan Business Banker – Metro VIC Team
In the role of Home Loan Business Banker, you will join the Metro VIC Team that's doubling down making a tangible difference to customers while keeping it simple.
Daily Responsibilities
* Grow the consumer lending book through identifying and meeting customers' needs and maximising customer retention.
* Determine customers' goals and aspirations through quality conversations and deepening customer relationships at every interaction.
* Unlock new home lending needs by identifying opportunities within existing portfolios, working with aligned Bankers to generate new referrals, local business generation activities and targeted marketing strategies and activities.
* Ensure the highest level of customer satisfaction and service is achieved by accurate and timely processing of all lending applications.
Qualifications
* A high level of energy and enthusiasm.
* Drive and tenacity.
* Experience and enjoyment of all aspects for financial analysis.
* Demonstrated lending experience.
* Passion for relationship management and a proactive approach to improving the customer experience.
* NAB System knowledge – Siebel, OBP and EBL.
* A collaborative approach and strong team player mindset.
Benefits & Culture
A diverse and inclusive workplace works better for everyone. We build a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves. In partnership with our Employee Resource Groups, we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
Equal opportunity employer – NAB is an Australian Government supported institution for providing financial services. All qualified applicants will receive consideration without regard to race, colour, religion, gender, sexual orientation, age, disability, veteran status or any other protected characteristic.
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