Job Opportunity
As a seasoned activities manager, you will be responsible for ensuring the smooth operation of all land and water-based activities at our esteemed resort. This includes overseeing and coordinating tourism activities, while maintaining the highest standards of safety and efficiency.
Key Responsibilities
* Assist with guest activity bookings, daily logistics, and ensure seamless coordination of arrivals, departures, and scheduled experiences
* Monitor guest feedback and proactively address service gaps or concerns, escalating issues to management when required
* Support rostering, staff allocation, and recruitment efforts, including training and performance feedback for team members
* Maintain inventory systems and ensure tools and equipment are safe, functional, and compliant with regulations
* Provide administrative support for projects, uphold OH&S practices, and ensure adherence to company policies and financial accuracy
Requirements
* Bachelor's degree in tourism, hospitality, marine science, or a related field
* Minimum of 3 years of experience in a similar role, managing activities in a hospitality or tourism setting
* Strong leadership skills and in-depth knowledge of marine and tourism activities, including safety regulations and protocols
* Ability to work in a dynamic, fast-paced environment with a strong focus on customer service
* Certification in relevant marine and tourism activities, such as PADI Dive Master or Instructor, Coxswain Grade 1 or higher, First Aid and CPR, Manual Driver's Licence, and other relevant certifications
About Us
Our resort is a sanctuary of natural beauty and tranquility, nestled within the Great Barrier Reef. With just 40 rooms, suites, and villas set amid a 1,013-hectare National Park, visitors enjoy exclusive access to vibrant reefs and private beaches. We strive to foster a diverse and inclusive workplace where everyone feels valued and respected.