Market Research and Supporter Insights ManagerJoin to apply for the Market Research and Supporter Insights Manager role at World Vision AustraliaMarket Research and Supporter Insights Manager1 week ago Be among the first 25 applicantsJoin to apply for the Market Research and Supporter Insights Manager role at World Vision AustraliaGet AI-powered advice on this job and more exclusive features.Drive the market and supporter research strategy & implementation for World Vision Australia. This role is pivotal in helping us understand, engage and service our supporters, donors, and wider community.The role will lead the design and execution of both market and supporter research initiatives, including a multi-channel Voice of Supporter programs aimed at enhancing our strategies, improving supporter engagement & experience to drive growth & retention in donations and sponsorships.Key ResponsibilitiesLead the development, execution, and analysis of market research to understand trends, identify new opportunities, and assess the needs of our target audienceAnalyse data from a variety of sources including surveys, focus groups, and online tools to provide actionable insights into market behaviourDesign and manage supporter surveys, interviews, and focus groups to gain deeper insights into the motivations, behaviours, and preferences of our supportersIdentify key segments within our supporter base and offer recommendations for more personalized engagement strategiesWork closely with the fundraising and engagement teams to translate research findings into effective communication and engagement strategiesProvide actionable insights to guide the development of targeted campaigns, supporter engagement strategies and supporter experience initiativesCollaborate with cross-functional teams to integrate research findings into decision-making processesManagement of ongoing performance, using coaching skills and to nurture and guide internal resource to achieve highest quality research across the organisationWho we’re looking forWe are looking for someone with 5+ years’ experience in market research, supporter research or related field ideally in the not-for-profit sector.You will have:Extensive experience designing and leading both qualitative and quantitative research projectsExperience in implementing a multi-channel Voice of Customer program to drive increase supporter experience for retention and growthProven research experience in overseas aid/NGO sector would be well regardedAbility to build and maintain relationship with external research partnersTertiary qualifications in a related discipline with proficiency in research tools and data analysis software (e.g. Qualtrics, Power BI)The selectionprocessFor your information, the interviews may start immediately, and the role may be filled before the closing date.We embrace diversity, employing people from a variety of cultural and religious backgrounds. We take our Safeguarding responsibilities seriously and we are committed to providing an environment that is safe forchildren.Our stringent recruitment procedures make sure the safest and most suitable people work with the children in our programs. All successful candidates will undergo all required pre-employment checks which is inclusive of a criminal record check. We provide our staff and volunteers with ongoing supervision, support, and training in their work with vulnerable children and their families. World Vision Australia participates in the Inter-Agency Scheme for the Disclosure of Safeguarding-related Misconduct in Recruitment Process within the Humanitarian and Development Sector.Who we areWorld Vision is a Christian organisation that empowers everyday Australians to create meaningful change for children through relief, development and advocacy work.We offer great benefits such as salary packaging, birthday leave, flexible working arrangements, free on-site parking and an onsite café for our employees.For more information on World Vision and the work we do, please visit our website: https://www.worldvision.com.au/about-usSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionResearchIndustriesNon-profit OrganizationsReferrals increase your chances of interviewing at World Vision Australia by 2xSign in to set job alerts for “Supporter” roles.Melbourne, Victoria, Australia 1 week agoManager, Omni-Channel Marketing ActivationMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 5 days agoRichmond, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 4 weeks agoCollingwood, Victoria, Australia 2 weeks agoMoorabbin, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 2 weeks agoSouth Melbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoSenior Manager, Marketing/Wholesale/E-solutions ANZMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$130,000.00-A$150,000.00 3 weeks agoMelbourne, Victoria, Australia 1 week agoSenior Manager, Area Community (Talents/Events/Sports Marketing)Senior Quant Consultant – Strategic Market Research, AI & BehaviourMelbourne, Victoria, Australia A$90,000.00-A$105,000.00 1 week agoMelbourne, Victoria, Australia 5 days agoRetail Channel Marketing Manager, Amazon DevicesMelbourne, Victoria, Australia 5 days agoRichmond, Victoria, Australia 1 month agoMelbourne, Victoria, Australia A$90,000.00-A$110,000.00 2 weeks agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 12 hours agoMelbourne, Victoria, Australia 2 weeks agoRichmond, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 10 hours agoWe’re unlocking community knowledge in a new way. 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