Job Title:
Parts Sales Coordinator
About the Role:
We are seeking a skilled and motivated Parts Representative to join our team on a full-time basis. The successful candidate will work a 10.5-hour shift on a Monday-Friday schedule.
The Parts Representative will provide high-quality customer support, including helpful advisory services to external stakeholders. This role requires the drive to fulfill customer requirements in a timely manner, while operating in a fast-paced position.
The successful candidate will support efficient and effective operation of the parts department through functions such as general warehousing, dispatching of parts, stocktaking, housekeeping, and identification of continuous improvement strategies.
Key Responsibilities:
* Operate a forklift to perform duties such as loading and unloading.
* Act as the first point of contact for inbound call management and customers ordering parts.
* Interpret parts to understand what will suit the customers' needs.
* Engage with customers to ensure enquiries and their post-purchase needs are met.
* Participate in regular stocktakes.
* Assist in general warehousing duties including picking, packing, and dispatching parts.
Requirements:
* Driver's license C is required.
* Experience in warehousing is desirable.
* Interest in mechanical and industrial products is desirable.
* Strong customer service skills and dedication to customer service.
* Intermediate computer literacy skills- MS Office and internet-based applications.
* Excellent communication skills- including written, verbal, and interpersonal.
* Well-developed problem-solving skills with the ability to manage multiple priorities simultaneously.
* Familiarity with CAT products is desirable.
Benefits:
* Free on-site parking.
* Made for More Rewards.
* Opportunities for career development.
* 12 Weeks Paid Parental Leave.
* Ability to purchase additional annual leave.
* Income protection covering you 24/7.
* Fitness Passport for the whole family.
* Refer a friend program – work alongside your mates and receive up to $3000 for each successful referral.
* Discounted CAT products.
* Wellness Program.