Are you a professional with expertise in financial administration and a passion for customer service? Join Queensland Public Trust (QPT) as a Senior Public Trust Officer and play a crucial role within our Customer Experience and Delivery Program. Delivering exceptional customer service, managing complex matters and providing expert advice, you will play a pivotal role in the administration of financial management.
About The Role
The Customer Experience and Delivery (CED) portfolio at QPT offers trusted estate administration, education, and financial services, empowering Queenslanders to plan and prepare for significant life events. As a Senior Public Trust Officer within the CED Program, you'll manage complex matters, provide guidance, support and coach junior staff, and ensure compliance with office policies and procedures. You will engage with internal and external stakeholders to achieve the best financial outcome for QPT customers.
This is a temporary full‑time opportunity up to 6 months with possible extension based in Toowoomba.
About You
You are proactive, collaborative, with a strong background in financial administration and customer service. You enjoy guiding and mentoring junior staff and encouraging them to succeed. You have experience managing complex financial matters and de‑escalating situations.
* Strong commitment to delivering exceptional customer service and ensuring customer satisfaction
* Ability to provide advice, support, and guidance to junior staff members, ensuring adherence to best practices and procedures
* Proficient conflict resolution, negotiation, and influencing skills for de‑escalation
* Skilled in reviewing financial documents and statements of account, ensuring strict compliance with office policies and procedures
* Ability to interpret and apply legislation, policy, and procedures within delegated limits
* Strong organisational and multitasking abilities to manage complex files efficiently
* Ability to model conduct that is culturally capable, inclusive, respectful, and ethical, contributing to a positive work environment
What We Offer
* A fulfilling role where your skills directly impact lives
* Dynamic work environment with diverse responsibilities
* Opportunities for personal and professional growth
* Supportive culture prioritising employee mental health and wellbeing
Application Process
* A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.
* Your current CV or resume (maximum three pages recommended).
* Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. Preferably include your current or immediate past supervisor.
Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.
QPT is an independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.
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