Job Overview
We are seeking a dedicated professional to serve as the primary contact for our national customers, focusing on delivering exceptional service and meeting their needs with efficiency and professionalism.
Main Responsibilities
* Demonstrate outstanding customer service skills via phone and email, aiming for first-contact resolution.
* Manage and expedite orders to meet delivery expectations and performance targets.
* Identify customer needs and offer effective solutions in a proactive manner.
* Pursue ongoing training to stay up-to-date with systems, products, and processes.
* Embody Blackwoods' core values in every interaction.
Key Performance Indicators:
* First-contact resolution rate
* Order delivery accuracy
* Customer satisfaction ratings