This is a well-established, fast-moving retail business with a reputation for quality and a focus on providing customers with high-end and luxury products. The environment is hands‐on, people‐first, and offers opportunities to grow within the business. You'll work with a supportive team in a store where attention to detail, customer service, and product knowledge are highly valued.
About the role
We are seeking a Luxury Retail Assistant to provide outstanding customer service and support sales across a wide range of high-quality and designer products, including jewellery, watches, luxury bags and more. You'll build long‐term customer relationships, work towards sales targets, and deliver win/win outcomes for customers. You'll also assist with product research and introduce customers to online options if the store does not have what they need.
Key Responsibilities
* Deliver exceptional customer service and build long‐term customer relationships
* Support sales across luxury and designer products
* Advise customers with confidence and product knowledge
* Research pricing and features to differentiate products from competitors
* Learn and support other store departments for career growth
Skills & Experience
* Previous experience in luxury retail or high‐end customer service
* Strong product knowledge and ability to engage customers confidently
* Natural problem solver with ability to think on your feet
* Creative with an eye for merchandising and visual presentation
* Motivated to learn, develop, and progress within a retail environment
Benefits of the Position
* Great salary & ongoing store bonuses
* Structured training and career development opportunities
* Exposure to a wide variety of luxury and high‐value products
* Work in a supportive, hands‐on team environment
* Staff discounts and rewards
Luxury Sales Associate • Glen Waverley, VIC, AU
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