We have an exciting opportunity available for Customer Service Consultants to join our team in Port Melbourne on a permanent full-time or part-time basis. We will provide full training, so if you are looking to start your career in customer service, look no further! Successful candidates must be based in Melbourne, Victoria, as this role will be based out of our office in Port Melbourne. In this role, you will be an important member of the Customer Service team, reporting directly to the Customer Service Manager. Your responsibilities will include providing phone and email customer service, sales, and support. The core responsibilities include: Receiving inbound calls and email inquiries from commercial and residential customers Proactively making outbound calls to existing customers to promote products and services Resolving customer queries quickly and accurately Scheduling services for residential customers Converting inquiries into sales opportunities Liaising with colleagues Meeting KPI targets Maintaining customer records and ensuring database accuracy and compliance The ideal candidate must possess: Experience in customer service or call centre environments (essential) Residence in Port Melbourne (office-based role) Experience in phone sales and converting inquiries into sales Excellent verbal and electronic communication skills Ability to work calmly under pressure and multitask Proven problem-solving skills Teamwork orientation Professional, reliable, and punctual Availability to work from the office Monday to Friday Perks and benefits: Strong work-life balance culture Employee Assistance Program (EAP) Discounted pest services Employee referral program Cash incentive programs and bonuses About the company: At Rentokil Initial, we are proud to be the global leader in pest, hygiene, and indoor plant care. Our people are our strength. We are a friendly, supportive team driven by a passion to protect people, enhance lives, and preserve the planet. We operate across various sectors, including washrooms, aged care, office plantscaping, and education. Our parent company, Rentokil Initial plc, employs over 56,000 people across more than 80 countries, supporting over 5 million customers worldwide. Employee testimonials: "All of my managers have been encouraging, recognizing potential I didn't see in myself." - Amanda Haans, Local Service & Sales Manager "The onboarding and training have been excellent. Teamwork, collaboration, and support are at the core of our culture." - Renay Fagan "There are many incentives, rewards, and bonuses at Rentokil Initial." - Carly Shreeve "I am proud to work here and have enjoyed my 11 years with the company." - Sierra Warrington