Job Title: Technical Support Specialist
About the Role:
In this key position, you will be responsible for delivering exceptional technical support services. Your primary goal will be to ensure high-quality performance and provide timely resolution of IT issues.
You will work independently with set tasks, providing Level 1-2 IT support to end-users. This will involve escalating complex issues to relevant teams and adhering to Service Level Agreements (SLAs). You will also use a Service Desk Management tool, such as ServiceNow, to accurately log, monitor, and track service requests & incidents.
* Provide telephone support to all levels of the organisation
* Troubleshoot issues related to Systems, Applications, Software, Hardware or Networking
* Work on a broad range of technologies, including Windows OS, Office 365, Mac OS, IOS & Android, Routers, Wi-Fi, etc.
Requirements:
The successful candidate will have minimum 2 years' experience in a customer-facing role involving technical knowledge and supporting products and services. They will also possess good problem-solving skills, root cause analysis skills, documentation skills, and strong communication skills.
Benefits:
This role offers the opportunity to work in a dynamic environment and contribute to the success of our team. If you are a motivated and organized individual with excellent technical skills, we encourage you to apply.