Lighting Collective
Lighting Collective is a successful eCommerce business that offers a curated selection of high-quality lighting to customers in Australia & New Zealand.
We are looking for a Customer Service Assistant to join our friendly Byron-based team.
A bit about us
We are an established business that is well-respected in our industry.
We are a friendly and respectful team that doesn't take itself too seriously.
We aim to create a supportive work environment that helps people learn and grow.
We appreciate great design and providing our customers with an exceptional experience.
About the Role
This permanent role would suit someone who loves being customer-facing, is happy to juggle multiple tasks and stays calm when things get busy.
An average day looks something like:
Customer Service: Providing friendly and professional support over the phone and by email, focusing on an exceptional customer experience.
Quote/Order Processing: Using our eCommerce and customer service systems to create quotes, and then smoothly process, track and fulfil customer orders.
Warranty & Returns Support: Efficiently handle warranty and returns requests, including assessing and troubleshooting customer issues.
Supplier Liaison: Working with our suppliers to ensure customers receive excellent service.
Ad Hoc General Admin: Supporting the team with administrative tasks as needed.
What you bring
Experience in customer service and a proven track record working effectively with a diverse range of customers.
Great communication skills; taking calls, writing clear/concise emails and gracefully handling a wide range of inquiries are an essential part of this role.
Digital savvy and confident in using cloud-based software (such as Google Workspace, Slack, Gorgias, etc).
Shopify experience is appreciated.
A good eye for detail and an ability to problem-solve.
A desire to turn up with a positive attitude, flexibility and a desire to provide customers with an excellent service.
An interest in the design, interiors or architecture is a bonus
Why Join Lighting Collective?
Be part of a growing design-focused business.
A friendly and supportive team environment that prizes a healthy work/life balance.
Based in Byron's funky Industrial Estate, only a stone's throw away from town and its iconic beaches.
Get a day off for your birthday; regular team lunches, events and drinks; team discounts; good coffee
If you think you could be a good fit, please apply with your resume & a brief cover letter outlining why you are interested in this role.
Please note this is a full-time role based on-site in our Byron Bay HQ.
We provide all new starters with full training.
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