Job Description
This role involves providing exceptional customer service and support to customers who are planning to build their dream home. As a valued part of the sales team, you will be responsible for welcoming visitors to the fully furnished display home, scheduling appointments, and taking responsibility for the day-to-day operations of the display home.
Key responsibilities include supporting customers through the sales cycle from developing, qualifying leads to nurturing and closing, providing exceptional customer service by answering questions to support customers in making informed decisions, and collaborating with other team members to ensure business sales and customer service objectives are achieved.
Furthermore, you will be expected to ensure that all sales documentation and paperwork is completed to a high standard and within required timeframes.
Required Skills and Qualifications
As a Sales Associate, you will have an outgoing personality with exceptional listening, communication, and interpersonal skills. You will also have a passion for home design and living spaces, as well as ideally customer service and sales experience in big box retail or any related industry.
Additionally, you will have strong systems skills and the planning and organising skills to keep on top of all documentation and communications with key stakeholders.
Benefits
We offer a range of benefits including discount on building a home with any of our building brands (after qualifying period), income protection insurance, paid parental leave, employee discounts on gym memberships, motor vehicles, home appliances, energy, health insurance, and more, AIA Vitality health and wellbeing program, genuine focus on diversity and inclusion, employee assistance program to support your mental, financial and physical wellbeing, huge catalogue of online learning and ongoing professional development programs, NAWIC and HIA corporate membership.
About The Opportunity
The Sales Associate reports to the Sales Manager and works closely with the Building & Design Consultant. In this highly rewarding role, your focus will be to provide an exceptional customer experience to clients throughout their exciting journey selecting a new home design and beyond.
You will share a passion for our purpose and be aligned to our core values: better together, be accountable, people matter and think bigger.