Job Overview:
A Guest Service Agent plays a key role in delivering exceptional customer experiences by greeting arrivals, managing check-in and check-out processes, and responding promptly to guest queries and feedback.
Key Responsibilities:
* Welcoming Guests: Greet guests warmly and ensure every guest feels valued and cared for.
* Check-in and Check-out: Manage these processes efficiently, accurately, and with a focus on delivering exceptional service.
* Guest Queries: Respond promptly and professionally to queries, requests, and feedback, always looking for solutions that meet or exceed our guests' expectations.
* Upselling and Cross-selling: Maximise occupancy by promoting hotel services and offering upgrades where possible.
* Collaboration: Work closely with other departments to ensure seamless stays for all our guests.
Requirements:
We're looking for individuals who possess:
* Friendly Approach: A genuine passion for delivering exceptional customer service.
* Communication Skills: Strong verbal and written communication skills.
* Problem-solving: The ability to stay calm under pressure and think critically.
Life at the Hotel:
Our hotel offers a supportive team environment, global benefits, travel perks, and opportunities to build a career anywhere in the world.