About the role
Mater Pathology is seeking an experienced Administration Officer to join our call centre–based Customer Service team on a Permanent Part-Time basis, working 16 hours per week. This role is primarily telephone-focused, providing high‑volume customer service and administrative support across our pathology departments.
Standard working days for this role are alternating Mondays and Fridays, plus every Thursday. Additional shifts may become available from time to time to cover planned and unplanned leave. Shifts are scheduled between 7:00am and 7:00pm, Monday to Friday, with occasional weekend work as required.
Salary range: $ $44.25 per hour plus superannuation andaccess to not-for-profit salary packaging up to $15,900+access to many staff benefits
What you'll be doing
In this customer-focused, call-centre style role, your key responsibilities will include:
* Managing high-volume inbound and outbound telephone enquiries professionally and efficiently
* Providing exceptional customer service via phone and electronic communication channels
* Processing additional pathology test requests accurately and within required timeframes
* Booking and coordinating home visit pathology requests
* Allocating routine and ad hoc work to the courier fleet
* Providing administrative support to the Warfarin Monitoring Clinic team
* Performing general administrative duties as required to support service delivery
About you
To be successful in this role, you will bring:
* Minimum 2 years' experience transcribing anatomical pathology reports
* Strong knowledge of medical terminology, particularly within anatomical pathology
* Typing speed of 60–80 words per minute, with a high level of accuracy
* Excellent verbal and written communication skills, with a professional phone manner
* Ability to prioritise tasks, meet deadlines, and work autonomously in a fast‑paced environment
* Previous call centre and data entry experience
* Familiarity with the Ultra Laboratory Information System
* Experience working in a pathology or laboratory environment, with awareness of safety and quality requirements
Why join us?
Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We're leaders in healthcare, education, fundraising & philanthropy and research — and it's our people who make the difference.
We're looking for passionate individuals to join our team and help shape the future of care. At Mater, you'll be part of a purpose-driven organisation that values innovation, compassion, and excellence.
* Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
* Grow your career with access to industry-leading training and professional development through Mater Education
* Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
* Access a range of health and wellbeing services with a corporate discount on private health insurance
* Exclusive discounts across dining, retail, travel, accommodation (just to name a few)
* Stay active with unlimited access to discounted gyms via the Fitness Passport program
* Convenient, discounted on-site parking
* Enjoy great food with reduced prices at our campus cafés and coffee spots
* Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team.
Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE
Applications close on Sunday 1st February Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW**
Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.
Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates. For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.
Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.