Lead Role
The primary responsibility of a Bell Captain is to ensure an exceptional guest experience at a luxury hotel. As the first point of contact for arriving guests, you are responsible for coordinating the efficient handling of luggage and managing vehicle arrivals and departures.
Key Responsibilities
* Supervise a team of porters to foster positive guest relations and create a welcoming environment.
* Coordinate the arrival and departure of guests with the delivery and collection of their luggage.
* Provide accurate information on services and facilities available within the property as well as informing guests about local events and attractions.
* Develop strong working relationships across all departments to ensure seamless service delivery.
* Assist the Concierge in rostering, training and communications.
About You
* You are a seasoned hospitality professional with hands-on porter experience and proficiency in hotel management systems.
* Your passion for delivering outstanding guest service is matched by a strong history of leading and nurturing high-performing teams.
* You have excellent verbal and written communication skills.