Job Title: ICT Field Services Support Officer About the Role: The NSW Department of Education is seeking a dynamic and energetic ICT Field Services Support Officer to join our team. This exciting opportunity allows you to contribute to Australia's largest and most comprehensive ICT environment, supporting world-class 21st-century education. Key Responsibilities: * Provide ongoing ICT support, diagnose and resolve incidents, issues via remote-support tools and on-site. * Highly organised. * Excellent interpersonal skills. * Strong communication and collaboration skills to work cohesively with stakeholders to deliver results. * Ability to collaborate with a team autonomously. * Ability to work towards tight deadlines. Essential Requirements: * Working with children check for paid employment. * Current and valid Driver's Licence with good driving record. * Willingness and ability to undertake short-term travel across but not limited to the assigned area of responsibility. * Demonstrated understanding of and commitment to the values of public education. Benefits: * Flexible working arrangements. * 35-hour working week. * Competitive salary sacrificing, employer's contribution to superannuation and annual leave loading. * Flex Leave entitlements, generous holidays & leave conditions. * Opportunities for advancement and mobility across the Department to support your career growth. Application Guidelines: * Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the pre-screening questions below: