Join to apply for the IT Support Engineer role at Dynatrace
Join to apply for the IT Support Engineer role at Dynatrace
Your role at Dynatrace
The IT Support Engineer is responsible for providing local and remote technical services to Dynatrace employees worldwide through a variety of media including support portals, email, chat and videoconferencing. The role requires strong technical analysis and problem-solving skills and operates autonomously to implement proactive customer technical solutions. Ability to work within a global team is imperative and experience working internationally/across multiple time zones is preferable. You must have a desire to work within and contribute to global procedures and practices.
Your role at Dynatrace
The IT Support Engineer is responsible for providing local and remote technical services to Dynatrace employees worldwide through a variety of media including support portals, email, chat and videoconferencing. The role requires strong technical analysis and problem-solving skills and operates autonomously to implement proactive customer technical solutions. Ability to work within a global team is imperative and experience working internationally/across multiple time zones is preferable. You must have a desire to work within and contribute to global procedures and practices.
Responsibilities:
* Responsible for end-to-end Incident, Service Request and Problem management including qualified escalation to Business Systems and Infrastructure specialists where necessary.
* Responsible for executing local and regional projects as part of global programs such as the deployment of new client hardware and software technologies; asset logistics and demand management; office relocations.
* Responsible for creating and maintaining process & workflow documentation related to Service Desk operations for both internal and customer use cases.
* Provides regional and global client support as required; primarily the support and maintenance of client hardware including MacBooks, and PC laptops.
* Maintain and provide technical support for audiovisual (AV) systems across the office, including Zoom Rooms, training rooms, and conference rooms, ensuring seamless operation and minimal downtime.
* Provides suggestions and feedback for team & workplace operational process improvement.
What Will Help You Succeed
Qualifications:
* 1-2 years of experience in a technical services role or a related IT support function.
* Excellent interpersonal and communication skills with strong customer-service orientation
* Strong technical aptitude and ability to learn new skills and research solutions independently.
* Reliable and punctual, dependable; able to work with minimal supervision
* Ability to support technical change management processes, liaising with internal teams and stakeholders
* Ability to work within standard operating procedures and contribute to the development of these procedures
* Ability to work within corporate policies, raising exceptional issues and addressing business needs proactively
Why you will love being a Dynatracer
* Dynatrace is a leader in unified observability and security.
* We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
* Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
* The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
* Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Software Development
Referrals increase your chances of interviewing at Dynatrace by 2x
Get notified about new Information Technology Support Engineer jobs in Sydney, New South Wales, Australia.
Sydney, New South Wales, Australia $80,000.00-$90,000.00 4 days ago
North Sydney, New South Wales, Australia $3,000.00-$3,200.00 3 weeks ago
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 2 weeks ago
Northern Beaches, New South Wales, Australia A$70,000.00-A$80,000.00 1 week ago
Zetland, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 4 days ago
Homebush, New South Wales, Australia A$27.00-A$30.00 2 months ago
Sydney, New South Wales, Australia $60,000.00-$100,000.00 4 days ago
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 13 hours ago
Macquarie Park, New South Wales, Australia 3 weeks ago
IT Support Engineer I, Operations Technology Solutions (OTS)
Horsley Park, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
IT Project Manager – BSS (Business Support Systems)
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia 3 hours ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr