Step into a pivotal Operations Manager (Assistant Manager) role at Tradelink Alexandria — lead our quoting and trade counter teams, keep key customers humming, and help power a high‑growth, large‑scale branch. Why you’ll love it Run the engine room: lead ComBOW (trade quoting) and Trade Counter in one of Tradelink’s largest PCs. Big platform: 3,500 m² site, 12,000 racking spaces, 3 trucks & 4 utes, large showroom. Career runway: clear path to Profit Centre Manager (PCM) for the right performer. Flex the hours (results‑based) — no regular Saturdays, no after‑hours. Attractive salary super, phone & use of Tradelink Ute. Your new role You’ll lift the pace and service across our internal sales (ComBOW) and Trade Counter teams while maintaining a small portfolio of key trade customers during a rep backfill. Partnering tightly with Inventory and Warehouse, you’ll ensure orders are reviewed, stock is on hand, and deliveries are on time — every time. What you’ll do Lead, roster and develop the ComBOW & Trade Counter teams; set standards and coach for performance. Review orders for accuracy/margin; manage back‑orders and proactively update customers on delivery ETAs. Service a handful of specific accounts (up to ~$5m portfolio). Debt recovery and KPI tracking across quoting, counter and DIFOT. Place stock orders; liaise with Inventory/Warehouse on deliveries & stock status; support the new second shift for pick/pack. Drive quality, cost‑down, and continuous improvement; report weekly to the Store Manager (PCM). What you’ll bring Plumbing wholesale product knowledge is non‑negotiable. Experience in trade distribution/plumbing merchants; exposure to sales or ops ideal. Energy and enthusiasm, great customer manner, and a coach’s mindset. Organised, commercially sharp and comfortable with accountability. Full Australian working rights; current driver’s licence (LF forklift handy). About Tradelink With 200 locations and 1,300 people nationwide, Tradelink backs its teams with training, profit‑share and real progression. Alexandria services many of NSW’s largest plumbing and HVAC contractors and leads the nation in copper supply. Apply now Ready to help a big branch go even bigger? Apply with your resume and a short cover letter. Shortlisted applicants may complete pre‑employment checks (medical, National Police Check, Drug & Alcohol screen).