The Role
We are seeking a passionate and experienced Guest Services Manager to lead our accommodation and housekeeping operations, ensuring every guest enjoys a seamless, personalised, and memorable stay.
As the Guest Services Manager, you will oversee Front Office and Housekeeping operations, ensuring excellence across all guest touchpoints. You’ll be a key member of the property leadership team, acting as second-in-command to the General Manager and leading the retreat in their absence.
About Kingsford The Barossa
Tucked away only 45 minutes from the bustling city centre of Adelaide, this iconic property is set on 225-acres. On the edge of the breathtaking wine country of South Australia and once home to a wealthy nineteenth-century pastoralist, nothing rivals the exclusive access to our 16-suite retreat. The property has recently re-opened after a two year, multi-million dollar redevelopment. The homestead is now complemented by an impressive new lodge, designed to give guests a taste of the best the Barossa can offer, such as fine wine, artisan-grown produce and good times shared.
The role and key duties
* Lead and empower teams across Front Office and Housekeeping to exceed guest expectations, driving a culture of genuine hospitality, accountability, and excellence;
* Onboard and train new team members, fostering a high-performance culture, including conducting regular one-on-ones and performance reviews to support growth and development;
* Manage rosters and approve timesheets across departments;
* Act as Manager on Duty when required;
* Build strong relationships with guests, tailoring experiences to their preferences;
* Manage stock ordering and inventory control;
* Achieve room turnaround targets and maximise productivity;
* Ensure all operations align with Salter Brothers Hospitality standards;
* Champion workplace safety and respond to incidents with care and compliance.
Essential criteria required to be considered
* 3–5 years’ leadership experience in luxury hospitality, with hands-on exposure to Front Office and Housekeeping;
* Proven ability to lead and develop high-performing teams;
* Strong business acumen including reservations systems, yield management, and reporting;
* Exceptional communication and interpersonal skills;
* Understanding of fine dining service standards and event operations;
* Highly organised with a keen eye for detail and time management;
* Proactive problem-solver with a guest-first mindset.
Salter Brothers Hospitality Benefits
* Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B and Spa discounts;
* Friends and family discounts;
* Access to Employee Assistance Program (EAP);
* Caring and progressive culture where all team members are celebrated & recognised regularly;
* Opportunities for career development and mobility across our 20+ Australian properties (and growing!).
To apply online, please click on the apply button or alternatively, for a confidential discussion please contact Bonnie Williams our Talent Coordinator at ***************@salterbrothershospitality.com with \"Guest Services Manager - Kingsford the Barossa\" in the subject line.