# # **Primary Details**Time Type: Full timeWorker Type: Employee**The opportunity****About QBE*** At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.* We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.**About the role:*** Providing influential leadership to motivate and develop a team of Claims professionals.* Ensuring delivery of exceptional customer service to our customers and broker partners.* Monitor panel provider performance* Conduct 80/20 and peer reviews and provide training and guidance to the claims team.* Drive operational effectiveness, positive staff engagement and team culture.* Maximising team performance by driving change and optimising service delivery* Facilitating learning and development opportunities for the team and developing talent* Undertaking Process improvement initiatives**About you:*** Experienced leader skilled in engaging, motivating, and developing staff.* Strong communication abilities and an open-minded attitude.* Insurance claims management experience, especially in Workers Compensation or long-tail classes is advantageous.* Highest professional approach to all aspects of claims handling.* Possess the ability to build and foster strong relationships, both internally and with our key partners.* The attitude and ability to embrace and implement change* Passion for people development.* Ability to work autonomously with minimal supervision.**Benefits**We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:* 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice* 18 weeks' gender-equal flexible leave for all new parents, including paid superTo learn more about benefits of working with us, click .**Awards & Recognition**We value our employee's experience with us and are proud to have been recognised for the following awards:* 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program* 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards* Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduatesTo learn more about our achievements, click**APPLY NOW and let's make it happen!**If you're looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.Your career. At the heart of it.QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.**Skills:**Business Process Improvements, Claims Administration, Claims Settlement, Conflict Resolution, Critical Thinking, Customer Value Management, Emotional Awareness, Individual Resilience, Intentional collaboration, Managing performance, Mentorship, Personal Injury Claims, Regulatory Compliance, Risk Management, Team DevelopmentApplication Close Date: 24/02/2026 11:59 PMHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.* **Location: Hobart TAS*** **Type: Full Time, Permanent*** **Hybrid working (2 days a week in the office)*** **Travel to our Launceston office once a month**We currently have a fantastic opportunity for an energetic people leader to join us to manage our Hobart and Launceston Workers Compensation Claims teams within the People Risk division. Using your proven people leadership and strategic skills to lead an experienced team of Claims professionals and drive operational efficiencies and staff engagement.#J-18808-Ljbffr