Seeking a dedicated and friendly individual to join our gaming team as a customer service expert. This exciting opportunity is perfect for those who are passionate about delivering exceptional service in a fast-paced environment.
Key Responsibilities:
* Provide professional and friendly customer service in the gaming room, bar, and lounge area
* Operate gaming machines and assist patrons with payouts and minor technical issues
* Serve food and beverages, including coffee and alcohol, with a focus on speed and quality
* Handle cash and EFTPOS transactions accurately and securely
* Assist with accommodation guest check-ins and phone enquiries
* Maintain a clean and organized gaming area, ensuring compliance with all relevant regulations
* Promote responsible gambling practices and ensure a safe and respectful environment for all patrons
* Support colleagues and contribute to a positive team culture
About You:
* Be reliable, friendly, and possess a can-do attitude with a passion for great service
* Confidently work in a team setting, interact with customers, and adapt to busy hospitality environments
* Have a warm, approachable personality with excellent communication skills
* Excel at multitasking and demonstrate attention to detail
* Basic knowledge of gaming machines or willingness to learn
* Able to work varied shifts, including evenings, nights, weekends, and public holidays
* Comfortable handling cash and navigating fast-paced situations