Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit cultureamp.com.
How you can help make a better world of work We're looking for a Senior UX Researcher to drive actionable insights at the intersection of human psychology and AI product experiences. You will lead research for our AI-powered coaching and performance tools, shaping intuitive, trustworthy, and high-impact workflows that empower employees globally. In this role, you'll move beyond usability to explore the 'black box' of AI – investigating how trust is built, how transparency is maintained, and how AI can feel like a collaborative partner rather than just another tool. You'll join a team of passionate humans dedicated to turning mixed-methods research into product direction at speed.
Responsibilities
* Scope and lead strategic research: Define and manage research programs that clarify where and how AI should assist users, ensuring alignment with both user needs and business goals.
* Define AI excellence: Establish evaluation frameworks for AI experiences (focusing on trust, controllability, and safety) and translate these into design principles and reusable patterns the team can ship with confidence.
* Have a flexible research approach: Creatively adapt your broad research toolkit – from generative interviews to quantitative experiments – to navigate ambiguous or multi-faceted AI challenges.
* Bridge disciplines and drive alignment: Partner with Product Managers, Designers, Data Scientists, and People Scientists to shape hypotheses and use data to drive clarity on high-stakes product bets.
* Narrate with influence: Socialise findings through compelling storytelling and visualisation, tailoring your communication to move audiences from interesting data to strategic action.
Qualifications
* 5+ years of UX Research experience: You've run complex, end-to-end studies in a fast-paced SaaS environment; experience with AI-assisted workflows or LLMs is highly regarded.
* Complexity management: A proven ability to contextualise problems within larger technical systems and anticipate the downstream effects of product decisions.
* Strategic influence: A track record of building strong cross-functional relationships and using data to influence senior-level decision-makers.
* Mixed-methods toolkit: Deep proficiency in qualitative and quantitative methods, with the ability to synthesise disparate data points into a single, actionable narrative.
* Systems thinking & scalability: You look beyond individual workflows to ensure AI patterns remain consistent, extensible, and cohesive as they scale across the Culture Amp platform.
Benefits
* Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
* Programs, coaching, and budgets to help you thrive personally and professionally
* Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
* Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay
* Team budgets dedicated to team building activities and connection
* Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to reset and focus on restoration and rest
* Extended year-end breaks: An extended refresh period at the end of year
* Excellent parental leave and in-work support program available from day 1 of joining Culture Amp
* 5 Social Impact Days a year to make a positive impact on the community outside of work
* MacBooks for you to do your best & a work from home office budget
* Medical insurance coverage for you and your family (Available for US & UK only)
Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.
Please note: Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested. If you decide to apply, as part of your application, we may ask you to complete voluntary diversity questions (excluding roles in Germany). These questions are optional and help us build a more inclusive hiring process. Your responses are confidential and will not impact hiring decisions. If you require reasonable accommodations or adjustments due to a disability to complete the online application or participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation you are requesting. Culture Amp will retain your CV and personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy or contact privacy@cultureamp.com.
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