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Queensland Rail - Customer Service Supervisor Brisbane - On Train
Req. Id: 11155
Date: 22 Apr 2026
Location: Roma Street, QLD, AU, 4000
Company: Queensland Rail
You'll connect Queensland. We'll connect you to an amazing career.
At Queensland Rail, connection is at the heart of everything we do—and it starts with you. Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential journeys for work, family, and care.
About the Role
Join us as a Customer Service Supervisor Brisbane - On Train (internally known as Passenger Services Supervisor) based in Brisbane. You'll lead onboard teams to ensure world‐class service on iconic routes such as the Spirit of the Outback, Spirit of Queensland, Bundaberg Tilt Train, and Rockhampton Tilt Train.
You can expect up to 4‐day trips away and the chance to explore Queensland while you work.
Purpose that Counts
* Lead and mentor a team of up to twelve onboard staff
* Deliver exceptional customer service and ensure ticket compliance
* Oversee safety, fatigue management, catering, financial and baggage procedures
* Manage service disruptions and coordinate train handovers
Benefits
* Base annual salary of $83,657 + 12.75% super with potential to earn up to $130,000 per year + 12.75% super (including allowances)
* Travel discounts and lifestyle perks through QRI
* Access to 280+ gyms and pools with Fitness Passport
* Be part of a team that truly connects communities
* 5 weeks annual leave
Permanent full‐time role with a rotating roster of days, nights/overnights, weekends and public holidays.
The roster will be provided one week in advance, so flexibility is essential.
Qualifications
* Proven customer service and leadership skills
* Strong communication, time management and problem‐solving abilities in a semi‐autonomous and fast‐paced environment
* Ability to handle customer or team member conflict in an objective and professional manner
* Flexibility for rotating rosters, including nights and weekends
Certificates Required
* Advanced Resuscitation
* Basic Emergency Life Support
* CPR
* First Aid
* Food Hygiene
* Responsible Service of Alcohol (RSA)
Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve. We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
Queensland Rail pays its respect to Elders past and present. Queensland Rail also acknowledges the contributions of First Nations (Aboriginal and Torres Strait Islander) peoples within Queensland Rail and the communities we serve.
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