Family Fertility Support Role
We're dedicated to providing compassionate care and changing the way society thinks and acts in relation to fertility. We empower individuals to make informed decisions and take action earlier, improving everyone's chance of having a family.
Fertility isn't always easy, requiring bravery from patients and empathy and support from our team. That's why we look for caring and compassionate individuals who genuinely want to make a difference.
A Meaningful Position with Significant Responsibilities
* Clinical Assistance: Assist healthcare professionals with administrative tasks, including diary management, theatre booking, printing forms, and taking minutes for meetings.
* Patient Services: Provide accurate information to patients regarding appointments, treatment costs, and payment options while delivering exceptional service.
* Medical Record Management: Create, maintain, scan, and file patient records; oversee medical correspondence; collect and transmit clinical data.
* Appointment & Test Coordination: Book and monitor clinic appointments, arrange tests, and ensure readiness of reception and clinical areas.
* Stock & Supplies: Order and manage stock and supplies needed for clinic operations.
* Billing & Payments: Handle surgical billing, prepare invoices, process various payment types, issue receipts, balance daily takings, and manage claims.
* Reception & Communication: Maintain a professional switchboard and reception area, ensuring effective communication with internal and external stakeholders.
The Ideal Candidate Profile
* Clinical and Program Expertise: Experience in IVF treatment protocols (ART), donor and surrogacy programs, and medical billing is advantageous.
* Administrative and Technical Skills: Proficient in Microsoft Office and relevant systems; skilled in preparing professional documents and understanding internal policies and procedures.
* Communication and Interpersonal Strengths: Strong interpersonal and communication skills.
* Organizational Abilities: Highly organized with excellent time management, multitasking capabilities, and attention to detail.
Why Join Our Community?
We're a passionate and innovative group dedicated to making a real difference in the world of fertility. Our state-of-the-art facilities provide an inspiring environment where cutting-edge technology meets compassionate care.
We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career.