Service Designer Opportunity
This is a leadership-level opportunity in a fast-paced, purpose-driven environment where you'll help create positive outcomes for people across Australia.
As a Service Designer, you will conduct qualitative and quantitative research to gather meaningful insights into participant and staff experiences. You will document and analyse current-state services, user journeys, and business processes.
You will apply service design thinking to evaluate and improve processes, experiences, and touchpoints. This includes facilitating co-design and design-thinking sessions with end users and stakeholders.
Key responsibilities include:
* Conducting both qualitative and quantitative research with diverse and vulnerable populations.
* Creating prototypes and mock-ups using Figma.
* Leading and mentoring team members while managing performance, planning, and risks.
Essential criteria include:
1. Experience conducting both qualitative and quantitative research with diverse and vulnerable populations.
2. Excellent verbal and written communication skills to clearly express ideas and influence outcomes.
3. Ability to create prototypes and mock-ups using Figma.
Desirable criteria include:
* Experience with Agile methodologies.
* Understanding of how service design influences broader business processes and policy outcomes.
This role offers the opportunity to drive meaningful service transformation in a values-based organisation focused on inclusivity and empowerment.