We are seeking an Insurance Claims Officer to manage insurance claims made against and on behalf of Council. In this role you will determine claims under specified delegation and coordinate the annual renewal process. Additionally, you will provide essential administrative support to the Local Emergency Management Officer in their role as Chair of the Local Emergency Management Committee (LEMC) and building asset manager. If you have strong attention to detail, excellent coordination skills, and a passion for risk management, we’d love to hear from you!
**About the role**:
- Manage all aspects of insurance claims made against and on behalf of Council and process the annual insurance renewal returns.
- Manage document registration, creation, maintenance, and distribution within the Council’s records system.
- Investigate and analyse claim matters and present data for determination.
**What's on offer**:
- a base salary ranging from $63,935 per hour/annum with competency-based increments up to $73,252 per hour/annum, plus 11.5% super
- 70-hour, 9-day fortnight
- training and development opportunities
- versatile work options for a healthy work/life balance
- generous employment conditions (we have too many to list
- **We are seeking**:
- Certificate IV in General Insurance or demonstrated relevant experience in insurance claims management or similar.
- Well-developed written and verbal communication skills.
- Capacity to manage workloads and competing priorities effectively.
**About us**:
- Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
- The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.
- Join an **employer of choice**. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government.
**Where it's located**:
This position is based in Murwillumbah and can be directed to work from any Council work site.
**Position closes**:
**Pre-Employment Screening**:
Tweed Shire Council conducts pre-employment assessments as part of its recruitment process.
Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:
- Background screening - verifies that the information you have provided throughout the recruitment process is true and correct.
**How To Apply**:
- Have your Resume document ready to go.
**If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below**:
- Do you hold a Certificate IV in General Insurance or demonstrated relevant experience in insurance claims management or similar?
- Highlight your strong written and verbal communication skills, with a focus on delivering excellent customer service.
- Describe your analytical skills with the ability to manage workloads and prioritise tasks efficiently.
- Detail your problem-solving skills and capacity to work within a team environment.
- Demonstrate your ability to efficiently handle a range of complex administrative tasks.
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📌 Insurance Claims Officer
🏢 Tweed Shire Council
📍 Murwillumbah