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Operations lead – commercial

Gold Coast
Mayday Recruitment
Posted: 19 February
Offer description

Join a high-performing commercial property team led by one of the Gold Coast's most respected Commercial Sales & Leasing specialists. This is a standout opportunity for someone who loves structure, thrives in a fast-paced environment, and takes real pride in delivering a polished, premium client experience.

About the Opportunity

We're seeking an Operation Lead to become the backbone of a busy, successful Commercial Property team. Working side-by-side with the Lead Commercial Specialist, you'll ensure the business runs seamlessly - bringing clarity, momentum and professionalism to every moving part.

This is a pivotal, hands-on role blending operations, executive support, client service and sales coordination - perfect for someone who enjoys ownership, variety and making a visible impact.

What You'll Be Doing
Operational & Business Management
* Oversee day-to-day operations to ensure structure, efficiency and consistency
* Prepare high-quality reports, proposals, submissions and client documentation
* Maintain momentum, priorities and workflow across the business
* Manage Form 6s, contracts and compliance documentation
* Review internal processes and implement improvements to enhance speed and accuracy
* Oversee workflows across listings, leasing, contract administration and compliance
Client & Stakeholder Management
* Act as a key point of contact for clients, stakeholders and external partners
* Attend onboarding meetings, photoshoots and inspections to support campaign setup
* Deliver a premium seller and buyer experience from initial engagement through to settlement
Sales & Marketing Coordination
* Prepare polished submissions, proposals and marketing collateral
* Coordinate marketing campaigns and monitor performance
* Maintain CRM systems, pipelines and lead tracking with precision and insight
Business Development Support
* Identify opportunities and insights to support growth and momentum
* Recognise touchpoints to strengthen relationships and re-engage past clients
* Support mapping of commercial opportunities and broader business strategy
About You

You're polished, proactive and thrive in an environment where no two days are the same. You take pride in being the person who keeps everything running smoothly and you enjoy working at pace while maintaining high standards.

Ideally, you'll bring:

* Experience in commercial or residential real estate (operations, sales support, EA or client services)
* Clear, confident and professional communication skills
* Exceptional attention to detail and strong administrative capability
* Experience with contracts, Form 6s or compliance (or the ability to pick this up quickly)
* Strong organisation, prioritisation and a solutions-focused mindset
* A collaborative approach and pride in delivering quality outcomes
Why This Role Stands Out
* Work directly with a highly respected Commercial Real Estate specialist
* Join a collaborative, supportive and high-performing team
* Play a key role in shaping both client experience and internal operations
* Step into a role where your contribution is visible, valued and recognised
* Competitive salary, tailored to experience If you love structure, pace and being at the centre of a successful commercial operation, this role will feel like home.

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