About Home Loan Expertise:
We are seeking a passionate and dedicated individual to join our team as a Home Loan Specialist.
This role directly supports our purpose by providing exceptional home loan expertise to our members - both in the writing of new home loans and retaining existing home loan members.
Key Responsibilities:
* Deliver outstanding member experience to achieve agreed performance goals
* Proactively engage in needs-based conversations with members to review financial products and achieve their financial goals
* Identify new business opportunities
* Acquire new home loans and retain existing home loans
* Variations and tops ups of existing home loans
* Complete tasks to ensure ongoing compliance with legislation and policies
* Support digital or phone contact methods as required by our members and the business
* Adhere to the Risk and Compliance framework across the function to protect the member and the bank
* Promote Defence Bank within Defence, with Defence Industry partners, and within the broader community to grow our member base and product portfolios
Requirements:
* A minimum of two years' experience in building and managing relationships with members in a contact centre environment, serving across phone, digital channels and/or face-to-face
* Experience within financial services is advantageous
* High school certificate or equivalent
Nice to Have:
* Preferable experience as a home loan writer and/or home loan retention
* Working credit knowledge
* Achieving agreed goals in line with individual and team plans
* Building effective working relationships with stakeholders at all levels
* Time management and prioritisation skills and the ability to manage multiple priorities and requests simultaneously
Benefits:
We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive remuneration package.
Join Our Team:
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