Overview
We're looking for a proactive and customer-centric Client Success Agent to join our team.
In this role, you'll support our Client Success Manager in delivering exceptional service to our clients, managing onboarding, nurturing long-term relationships, and contributing to retention and growth across a portfolio of B2B customers.
This is a great opportunity for someone who is passionate about helping clients get the most out of their subscriptions and enjoys working collaboratively across teams.
Key Responsibilities
Manage the corporate inbox and respond to account-related queries.
Oversee a portfolio of 350 clients, including renewals and small-scale upsell opportunities.
Support onboarding to ensure a smooth client transition into our products/services.
Build and maintain strong client relationships, addressing enquiries and resolving issues promptly.
Assist the Client Success Manager with strategic guidance and best-practice recommendations.
Contribute to retention efforts, working with internal teams to reduce churn and improve engagement.
Collaborate with Sales, Marketing, Product, and Support to deliver a seamless client experience.
Maintain accurate records and assist with client success reporting.
Who are you?
Strong experience in customer management, ideally in a large, complex environment.
Strong communication, interpersonal skills, and strong time-management skills.
Proven ability to motivate, influence, and work effectively with diverse stakeholders.
Experience implementing customer service strategies and improving customer experience.
Data-driven mindset with strong analytical skills.
Skilled in problem-solving and conflict resolution, with the ability to handle escalations.
Proficient in customer management technologies (e.g., Salesforce, Genesys, PowerBI, AI tools).
Benefits
Exclusively ours – Access to publications and products from across the News Corp family.
Health & wellbeing – Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices).
Time off – Range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.
Helping you grow – Development opportunities (including diversity and inclusion-focused education series) and recognition.
Financial wellbeing – Support on making the most of your money.
Perks & discounts – Exclusive offers across a range of products and services.
Giving back – Make a difference to our communities.
Workplace inclusion and facilities – Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents' rooms.
About Us
We are proud to be Australia's most impactful media group, we're even prouder of what we stand for: Together, we inform, advocate and inspire all Australians, for a better Australia.
With over 150 brands across news, sport and lifestyle, backed by a team of more than 5,000 dedicated people across the country, News Corp Australia is trusted by over 17 million Australians a month to provide the information and inspiration they seek across multiple digital, video, audio and print platforms.
News Corp Australia is evolving in response to the expectations and challenges of the digital world in which we now live.
We offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.
What's next?
Apply now or for more information on careers at News Corp Australia visit .
Diversity, Equity & Inclusion
Our Commitment to Diversity, Equity and Inclusion: We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve.
Our people make us unique and we all have a story.
We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply.
Inclusion is important to us and we want everyone at News to bring their whole-selves to work.
If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know.
For more information regarding Diversity, Equity and Inclusion at News Corp Australia please visit under the DEI section.
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