Job Overview
We are seeking an experienced Technical Services Manager to join our team in Sydney. As a key member of our technical services team, you will be responsible for delivering exceptional services to our client's portfolio of buildings in Australia & New Zealand.
The ideal candidate should have a thorough understanding of building services design and engineering management, with the ability to identify and implement opportunities for operational efficiency/improvement. You will work closely with cross-functional teams to exceed client expectations and deliver innovative solutions.
This is a varied and hands-on role that requires a friendly, pleasant and energetic personality who enjoys providing excellent customer service.
Main Responsibilities
1. Technical Operations & Asset Management Excellence
* Provide responsive technical solutions for building systems and user experience issues, ensuring seamless operations
2. Strategic Maintenance Leadership
* Drive comprehensive planned, predictive, and corrective maintenance programs to optimize asset performance
* Execute quality assurance protocols and vendor management for critical building systems, maintaining industry-leading operational standards
* Oversee MEP-F contractor performance to deliver exceptional service quality aligned with OEM specifications and best practices
3. Space Optimization & Compliance
* Coordinate capacity planning and utilization analytics to maximize office efficiency and tenant satisfaction
* Ensure full regulatory compliance across building portfolios while adhering to client-specific engineering standards and playbooks
4. Emergency Response & Project Delivery
* Provide 24/7 incident management support for mission-critical corporate real estate operations
* Lead technical oversight for new space installations, commissioning, and programming to achieve project objectives on time and within scope
5. Performance Analytics & Documentation
* Deliver comprehensive technical reporting and portfolio performance insights to drive strategic decision-making
* Maintain accurate as-built documentation and OEM specifications for optimal asset governance
* Develop and manage Standard Operating Procedures (SOPs) for operational excellence
6. Innovation & Sustainability Leadership
* Design and implement cutting-edge programs that reduce utility costs, enhance productivity, and generate measurable savings
* Identify and execute energy efficiency initiatives with full lifecycle validation
* Champion smart building technologies and sustainability initiatives to meet client ESG objectives
7. Continuous Improvement
* Conduct thorough maintenance performance reviews to ensure optimal system reliability
* Collaborate with cross-functional teams to exceed client expectations and deliver innovative solutions