Senior Customer Service Officer Multiple ongoing and fixed term roles in the Land Revenue Services Division Salary $79,122 plus 12% superannuation – VPS Grade 3 Based in Ballarat, with hybrid working arrangements What we offer The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies. We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment. Find out more about working at the SRO at sro.vic.gov.au/careers, or via our LinkedIn page. The opportunity Senior Customer Service Officers are responsible for providing excellent customer service that supports the administration of various revenue lines within a legislative framework. These positions provide a great opportunity to consolidate your excellent customer service skills and further your practical experience. Reporting to a Team Leader, you will be responsible for: Performing high-level customer service tasks to support revenue collection activities as well as the administration of grants and schemes overseen by the Land Revenue Services division Providing timely advice in relation to customer enquiries across multiple revenue lines Accurately recording detailed customer information by updating and maintaining customer databases Communicating directly with customers via phone, email and correspondence Achieving agreed performance targets and supporting business objectives. Who we are looking for To be successful in this role, you will have: Excellent written and verbal communication skills, with strong computer literacy skills Experience in resolving complex customer enquiries Self-motivation, confidence and a commitment to delivering high standards and excellence in customer service A positive attitude and a keen eye for detail, coupled with a strong work ethic Adaptability and flexibility with regards to change and new methods of working with a team focus The ability to operate in a fast-paced environment where you solve problems and achieve positive customer outcomes. How to apply Submit an application via the ‘Apply now' button by 11.59pm on Wednesday 6 May 2026. You will need to upload: - a cover letter addressing key selection criteria 2, 3 and 4 in the position description (maximum of 2 pages) - and a resume. More information You can find out more about this role via the position description. You can also contact Tracy Loftus, Branch Manager, Duties and Home Ownership Branch on (03) 9628 6967 or tracy.loftus@sro.vic.gov.au. If you need a copy of this advertisement in an accessible format or you require any reasonable adjustments to assist you throughout the recruitment process, email HRServices@sro.vic.gov.au. Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history. These roles are subject to a probation review.