You are applying for the position of IT Service Desk Team Leader for Sureway. Please fill in your details below to submit an application for this position.This position is located in: Head OfficeYou will ensure that the root causes of common and recurring incidents are understood and remedies implemented.DutiesMaintain, manage, and develop the IT Service Desk with 3rd party vendorsEscalate issues to external MSP as requiredDevise, agree, and execute SLAs, standards, and proceduresDevelop and report on service desk satisfaction and usageSet up, configure, and relocate IT equipmentAdminister and maintain a large-scale Microsoft 365 Hybrid environmentDesign, implement, and manage comprehensive mobile device management (MDM) strategies using Microsoft IntuneSupport intranet and other business applicationsRequirementsIT support experience ideally with relevant IT certifications or qualificationsWell-developed people and relationship skillsStrong problem-solving abilities, critical thinking, and analytical skillsExperience in deploying and managing Microsoft Intune and Windows AutopilotUnderstanding of networking concepts, including TCP/IP, DNS, DHCP, and VLANsAbility to execute assigned tasks with precision, following established procedures and guidelinesHighly organised approach to project management, task prioritisation, and documentationThis position requires the successful applicant to undertake a National Police Check and relevant state-based screens. Applicants also must have the right to work in Australia.Submit a cover letter and current resume as soon as possible. Applications are being considered as they are submitted.We strive to create a culturally safe environment which allows people to feel supported in their identity and culture. We celebrate diversity and welcome applications from people of all backgrounds including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, people with lived experience, individuals from LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds.
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