Job Description
We are seeking an experienced IT professional to provide on-site technical support, build and deploy new hardware, support mobile devices, and manage tickets using our IT ticketing tool. The successful candidate will work with a team of experts to complete job assignments and ensure seamless delivery of services.
Responsibilities
* Provide technical support to end users on desktops, laptops, printers, handhelds, and smartphones.
* Troubleshoot hardware issues and replace parts if needed.
* Troubleshoot software issues and apply fixes.
* Perform install, move, add, and change activities.
* Work with team members to complete job assignments.
* Follow process to attend assigned jobs and escalated issues.
* On-boarding and off-boarding users.
Qualifications
* 18 months of IT experience (or equivalent); 3+ years of end-user support.
* Strong technical skills in troubleshooting desktops, laptops, printers, handhelds, and smartphones.
* Proficient in Microsoft Windows operating systems and MS-Office.
* Experience with ticketing systems such as ServiceNow.
* Remote control of PCs and collaboration experience.
* Strong customer service skills and team-player attitude.
* Fluency in written and spoken English.
Benefits
* Hemmersbach provides IT infrastructure services worldwide.
* 20% of profits go to our Direct Actions programs.
* Join a company dedicated to social responsibility and technology excellence.