About UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.About the RoleAs a Branch Manager, you will play a key role in leading a Branch frontline team. You will coach and develop your people to understand and meet our customers' needs, build motivated and engaged teams, and instil a high-performance edge and customer-centric culture.Suncorp Bank encourages continual learning and adaptation to the latest digital customer engagement tools. You will be part of a team that values digital empowerment & digital fluency; we help customers transition to a more convenient banking experience by giving them confidence in using digital banking options. We are committed to a future-forward culture, blending personal relationships with cutting-edge digital solutions.Role Location: Gold Coast QLDRole Type: Permanent, full time role (37.5 hours per week)What will your day look like?As a Branch Manager, you will:Lead the branch’s digital transformation efforts, promoting adoption of digital services to streamline customer interactionsOversee and train staff on digital platforms to ensure a cohesive, tech-savvy team that meets customer needs effectivelyDeliver effective customer management, retention and satisfaction advocacy for your customer baseLead a motivated and engaged team intent on achieving both their Individual and Branch resultsRole model and support a risk management culture through behaviours, discussions and interactions with employees and customers, and operate responsibly within the parameters of your approved delegationsUtilise and manage the Branch to deliver on agreed business plan and allocated business objectives, including growth, sales, service, expense, connected customer, Lender credit quality & return on equity targetsWhat will you bring?To grow and be successful in this role, you will ideally bring the following:Strong leadership skills in managing a digitally-enabled Branch environment and coaching staff on digital service offeringsExperience implementing digital customer service strategies to enhance the Branch’s efficiency and customer satisfactionDemonstrated Leadership experience in Insurance, Banking, or Financial Services is highly desirableDemonstrated experience in roles requiring growth and retention of a customer baseDemonstrated experience in managing Front Line Compliance RisksDemonstrated capacity to adapt to changing environmentInterpersonal skills and demonstrated ability to effectively resolve conflictYou’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.So why join us?Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 94814.Job Posting End Date23/05/2025, 11.59pm, (Melbourne Australia)
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