Overview
Casual Position (may be up to Full Time hours of 38 hours per week)
Peak Enrolment Period Coverage (proposed until March 2026)
Based at Yallourn campus (travel may be required during work hours, to support across other campuses)
$37.72 per hour (inclusive of 25% casual loading) + Super
Job Reference No. 25117
About the role
TAFE Gippsland is seeking casual team support to assist our Student Operations team during our peak enrolment period. This is a fantastic opportunity to gain hands on experience in a fast-paced environment while contributing to the success of our future learners.
As a Casual Customer Service Officer, you will play a key role in supporting prospective and current students throughout their educational journey. Acting as the first point of contact, you will assist with general enquiries, provide course advice, and guide students through the enrolment process from start to finish.
You’ll also be our team behind the scenes, ensuring enrolment documentation is complete, and the student records are up to date and compliant. You will consistently represent TAFE Gippsland professionally in all verbal and written communications, delivering exemplary customer service aligned to the Institute’s values.
If you/'re someone who thrives in a quick-paced environment, enjoys helping others, and is ready to jump in during one of the busiest and most rewarding times of the year, we would love to hear from you.
What you’ll bring
- Proven experience in customer service or call centre environments.
- Ability to manage competing priorities and maintain strong attention to detail.
- Exceptional verbal and written communication skills.
- Demonstrated problem-solving skills and a student-first mindset.
- Willingness to travel between campuses, during set work hours, as needed.
Mandatory requirements
- Current Victorian Working with Children Clearance
- Current Police Check (not older than 12 months old)
- Current Driver’s License (some travel between campuses is a requirement of the role)
Employment with a progressive employer
Competitive salaries, benefits and conditions
Access to an Employee Assistance Program
A diverse role with plenty of challenges
About us
For over 95 years, TAFE Gippsland has been at the forefront of vocational education and training, proudly serving the Gippsland community. As the winner of the TAFE Large Training Provider of the Year award in 2023, TAFE Gippsland stands out as a leader in empowering local students and supporting regional businesses.
With a commitment to excellence, we offer a diverse range of programs, including pre-apprenticeships, apprenticeships, accredited short courses, certificates, and diplomas.
Our team of over 450 dedicated staff, spread across 13 campuses, works closely with industry partners to deliver tailored workplace training. This approach not only helps upskill the regional workforce but also drives the success of local businesses, reinforcing our vision of supporting a Skilled and Thriving Gippsland.
How to apply
To apply for these positions please visit the TAFE Gippsland website. Applications are to be submitted online and must include:
- a cover letter addressing the key requirements of the role (see Job Description)
For specific enquiries relating to this position, please contact Sheeny Whadcoat, Team Leader Acquisition & Application on 0427 831 193.
For assistance with the online application process, please contact Jemma Kingwill, People & Culture Recruitment Advisor on 03 5120 4517.
Applications close 2pm on Tuesday 07 October 2025.
TAFE Gippsland is a Child Safe Organisation and equal opportunity employer. We value diversity and inclusion in our workforce and encourage people from all backgrounds, abilities, and identities to apply for our vacancies.
TAFE Gippsland is committed to fair and equitable recruitment and employment processes based on merit, competence and potential. If you would like assistance with your resume and cover letter, please contact the Gippsland Skills and Jobs Centre on 1300 282 317.
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📌 Casual Customer Service Officer
🏢 TAFE Gippsland
📍 Williamstown