Broad ICT support encompasses a diverse array of technologies, systems, and networking.
Key Responsibilities
* Deliver effective first and second-level ICT support for desktop hardware, internet, Office365, LAN/WAN environments.
* Maintain knowledge in installing, configuring, and maintaining hardware like PCs, notebooks, tablets, and smartphones, computer operating systems, and software applications.
* Demonstrate comprehensive communication and interpersonal skills, working effectively in a team.
* Show ability to work with limited direction, exercise initiative, and coordinate and prioritize workloads.
Solution-focused ICT professional excels in dynamic environments, communicating clearly with users and collaborating to resolve technical issues.
Key Skills Include:
* Troubleshooting and remediation techniques for ICT system end-users.
* Building and maintaining relationships with stakeholders, contributing to the improvement of ICT processes.