Job Description
This role is a relief position supporting the Shepparton Marketplace Branch. You'll cover the following roster: Monday, Tuesday, Wednesday, Thursday, Friday. Additionally, you'll be required to travel to Shepparton & Numurkah. This is a part-time relief opportunity, 30 hours per week.
Key Responsibilities
* Have in-depth conversations with customers about how we can support their overall banking needs.
* Support customers with enquiries, maintenance on accounts and process applications for credit products.
* Complete Financial Health Checks to assess customers' financial needs and identify any changes.
* Educate and demonstrate our in-branch technology and digital banking options to customers.
* Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture.
Requirements
* Experience in delivering exceptional customer service ideally in financial services, retail or hospitality.
* Excellent communication skills & the ability to articulate financial terms in a clear way.
* The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do.
* Ability to work in a retail environment that's busy and commercially driven.
* A genuine interest in building a career in this field.