We're seeking a highly skilled and enthusiastic customer support specialist to join our dynamic team.
The ideal candidate will be responsible for providing exceptional customer experiences through phone, email, and live chat support. They will also be required to assist customers in resolving technical issues related to solar and battery usage, while maintaining a positive and professional demeanor at all times.
This is an excellent opportunity for a motivated individual to develop their skills and knowledge in the renewable energy sector, while contributing to a leading provider of sustainable energy solutions.
Key responsibilities include:
* Assisting customers with technical issues via phone, email, and live chat
* Providing guidance on maximizing savings from solar and battery usage
* Keeping customers informed about the progress of their solar installations
* Coordinating maintenance efforts and updating customers accordingly
* Continuously improving knowledge base to ensure continuous enhancement
* Collaborating with sales teams to ensure seamless customer service experience
To be successful in this role, you will need:
* Minimum 1 year of customer service experience
* Excellent communication and problem-solving skills
* A passion for delivering exceptional customer experiences
* Familiarity with Google Workplace or MS Office
Benefits of working with us include:
* A supportive and dynamic team environment
* Ongoing training and development opportunities
* The chance to work with a leading provider of sustainable energy solutions
If you are a motivated and customer-focused individual looking to make a difference in the renewable energy sector, we encourage you to apply for this exciting opportunity.